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Last updated: January 03, 2024
Please read these terms and conditions carefully before using Our Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: United Kingdom
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Berks Insulation, ALBION House, Albion CI, Slough SL2 5DT.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Service refers to the Website.
Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Berks Insulation, accessible from berksinsulation.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If you have any questions about these Terms and Conditions, You can contact us:
Discover a sustainable lifestyle with Berks Insulation and insulate your home for free under the ECO4 grants by the UK government.Your comfort is our supreme priority. We are committed to serve you with the free heating and insulation grants. Our target is to reduce your energy bills with the energy-efficient heating system. Eligible homeowners or tenants can get the free installation & maintenance guidelines for the boilers, air-source heat pumps or home insulation. We never disappoint our customers!
Berks Insulation Ltd. is certified by NICEIC and NAPIT for providing quality services. Our trades TrustMark Registered for: Cavity Wall Insulation, Flat Roof Insulation, Draught Proofing, Room in Roof Insulation, Floor Insulation, Heating System Insulation, Hot Water Systems, Wall Insulation (Internal & External), Air source heat pumps, and Solar PV installation services specifically under the ECO4 scheme.
We charge absolutely nothing from our customers because all our services are paid by the ECO4 scheme.
Any complaint in relation to any aspect of our work compliance with PAS 2030:2019 and PAS 2035, claimed from any source, are informed to the Quality Representative and Retrofit Coordinator without delay to ensure that any complaints we receive are dealt with in a structured manner by being recorded, acknowledged and resolved appropriately.
A customer need to fill GD F11 – Complaint Form and our Quality Representative will contact the complainant within 1 working day and advise on steps to address the issue. The Quality Representative will record all relevant information with the consent of the complainant.
If the complaint cannot be rectified to the satisfaction as desired, we refer it to our Scheme Provider who may then
recommend an Alternative Dispute Resolution process, including referral if required. If our Scheme Provider does not have an ADR in place, TrustMark may recommend or refer the dispute to independent mediator.
Berks Insulation Ltd.
ALBION House, Albion CI, Slough SL2 5DT,
United Kingdom.
Email: info@berksinsulation.com
Contact: 08000025837
For Company Tracking
Company Number: 08783848
VAT Number: GB197068075
Business Insurance Details
Plan Insurance Brokers:
Employers Liability = £10,000,000 (Public/Product Liability)
Product Liability = £10,000,000
Professional Indemnity = £10,000,00.
1. Introduction
Overview of TrustMark Guidelines Importance of Customer Relationship & Communication Ensuring a Good Job from Start to Completion.
2. Business Information
Business Name & Contact Details Registered Address & Company Number (for Limited Companies) Scheme Provider & TrustMark Trades VAT Registration Details Business Insurance (Provider & Indemnity Limits) Customer Feedback & Complaints Procedure Alternative Dispute Resolution (ADR) Provider Displaying the TrustMark Logo & Customer Charter.
3. Customer Contracts & Payments
Written Quotations & Contracts Payment Terms & Conditions Deposits & Stage Payments Financial Protection (Insurance, Credit Card Payments, Escrow) Product Installation & Maintenance Requirements Accurate Product Representations Installation Plans for Larger Jobs Pre-Job Inspection & Documentation Informing Customers about Subcontractors.
4. Customer Access & Safety
Pre-Agreements for Access Valuables & Household Safety Children & Pets Considerations Supporting Vulnerable Individuals Entrance & Exit Points Toilet & Utility Access.
5. Surveys & Site Inspections
Need for a Survey Survey Details Provided to Customers Surveyor Information Cost & Scheduling Scope of Inspection.
6. Invoicing & Payment Terms
Mandatory Invoice Information Invoice Date & Unique ID Business & Customer Details Breakdown of Charges VAT (if applicable) Payment Methods & Due Date (30 Days) Product Installation Guidelines User Instructions & Safety Checks Maintenance & Guarantee Implications.
7. Customer Feedback & Complaints Handling
Encouraging Positive Feedback Professional Handling of Complaints Complaints Resolution Procedure Following ADR (Alternative Dispute Resolution) Procedures
Consumer Rights & Complaint Escalation.
8. Energy Efficiency & Financial Guidance
Providing Clear Energy Efficiency Advice Grant & Incentive Information Compliance with Energy Performance Standards Independent Advice Sources Finance & Insurance Regulations FCA Authorization for Financial Products Customer Protection for Pre-Payments & Deposits.
9. Design & Planning
Design Compliance with Codes of Practice Whole House Approach for Energy Efficiency Special Considerations (Listed Buildings, Conservation Areas).
10. Work Execution & Customer Communication
Keeping Customers Updated During Work Handling Unexpected Issues & Cost Revisions Compliance with Building Inspections
Customer’s Right to Cancel & Product Removal Clear & Jargon-Free Communication.
11. On-Site Conduct & Professionalism
Proper ID & Identification Protective Measures for Customer’s Home Safe Storage of Tools & Materials Minimizing Disruption & Ensuring Safety Supporting Vulnerable Customers.
12. Job Completion & Handover
Final Inspection with the Customer Addressing Remedial Works Before Leaving Providing Instruction Manuals & Maintenance Guidelines Guarantee & Product Warranty Documentation Clean-Up & Waste Disposal.
Evolving energy-efficient heating solutions for UK Households under the ECO4 Scheme.
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Mon – Sat : 9am – 6pm
Sunday : Closed
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2024. All rights reserved by Berks Insulation.
2024. All rights reserved by Berks Insulation.