Investigation Into Boiler Company Over ‘Green’ Claims

investigation into boiler

London – The Competition and Markets Authority (CMA) is launching an investigation into Worcester Bosch, a leading UK boiler brand, over concerns its marketing of “hydrogen-blend ready” boilers is misleading consumers about their environmental benefits.

The probe focuses on whether Worcester Bosch’s claims about these boilers, priced between £1,500 and £3,200, overstate their eco-friendliness.

While the government claims that this will make the transition easier for consumers, green firms in the UK are doubtful of the delayed boiler phase-out in the UK. Dr. Matthew Trewhella, CEO of ground-source heat pump startup Kensa, described the development as “extremely concerning.”

The CMA also investigates Worcester Bosch’s messaging about hydrogen heating in the UK. Hydrogen isn’t currently available for home heating, and its introduction is years away, dependent on government decisions.

“Businesses need to be clear about the environmental credentials of their products, especially for expensive, long-term purchases like boilers,” said George Lusty, Senior Director for Consumer Protection at the CMA.

The CMA also contacted 12 other companies selling “hydrogen-blend” boilers to ensure compliance with consumer protection laws.

The CMA advises consumers to research green heating products thoroughly, including environmental impact and cost. They recommend seeking impartial information, using accredited installers, and checking warranties.