Skip to content 
Is your Hive thermostat not connecting to your boiler? Don’t worry, you’re not alone! Losing connection can happen for various reasons, from a low battery to Wi-Fi issues. This smart thermostat might be incredibly convenient when working, but it can feel frustrating when it goes offline.
That’s why we’ve created this step-by-step guide to walk you through the process of reconnecting your Hive thermostat to your combi boiler and restoring your heating to its former glory.
Key Points to Remember:
- A Hive thermostat allows you to control your heating through the Hive app.
- If not connected, ensure battery, receiver, and boiler power.
- A flashing amber light on the receiver indicates that it is not paired.
- To reconnect: reset the thermostat, set the receiver to pairing mode, and utilise the Hive app.
- If the hub does not respond, reset your router and check your internet connection.
- Utilise the dashboard within the Hive app to check that your device is online.
What Is a Hive Thermostat and How Does It Work
The Hive thermostat is a smart product which can be utilised to control your heating remotely from your phone via the Hive app. It connects wirelessly to a wired Hive receiver that’s installed on your boiler and also to the Hive hub, which is plugged into your home broadband.
Using this system, you are able to:
- Schedule heating from the dashboard in the Hive app
- Set heating modes and temperature
- Receive alerts if your house becomes too chilly
- Adjust settings from anywhere
If your thermostat display says it’s not connected, the issue could lie with the receiver, hub, or even the boiler itself.
Check your Eligibility Now
If you are receiving benefits from the UK Government then you might be eligible for free insulation grants.
Why Might Your Hive Thermostat Lose Connection to the Boiler?
There are several reasons why your Hive thermostat might lose its connection to the combi boiler:
- Dead batteries in the thermostat
- Router or Wi-Fi issues
- The boiler isn’t responding or is turned off
- A software update or a restart of the Hive hub
- A non-responsive receiver
The key to rectifying it is to determine where the connection broke down, at hub level, receiver level, or thermostat level.
How to Check the Status Lights on Your Hive Receiver
The Hive receiver has a status light that gives clues regarding its connectivity:
- Solid green: Everything is active and working.
- Flashing amber: There is a problem: either the connection or the thermostat.
- No light: The receiver is switched off or disconnected.
You should be able to find the receiver sitting next to your boiler, typically marked with a heating symbol. Press and hold the central heating button for five seconds to check if the light flashes.
How to Reconnect the Hive Thermostat to the Boiler (Step-by-Step)
Here is how to reconnect your Hive thermostat to your combi boiler:
Steps to follow:
Step 1: Restart the Hive Thermostat
Remove the battery and reinsert it after 10 seconds. Wait for the display on the thermostat to indicate that it is trying to connect.
Step 2: Put the Receiver in Pairing Mode
Press and hold the button firmly on the receiver until the status light is double flashing amber. It is now available to pair.
Step 3: Match the Thermostat
Visit your menu in your Hive app and choose your thermostat device and proceed as instructed to link. This will reset the connection between your wireless thermostat, receiver, and boiler.
What Does "Flashing Amber" or "No Status Light" Mean?
Flashing amber means that the receiver is trying to connect but failing. This could be due to:
- The thermostat is out of range
- Low battery level
- Hub fault
If there isn’t even a status light, check the electricity to your receiver and boiler, and ensure the circuit breaker hasn’t been tripped.
How to Get the Hive Hub into Pairing Mode
The Hive hub also needs to be put into pairing mode every so often: Pull the plug out of the hub and reinsert it after 10 seconds. Press and hold the central heating button on the receiver again until it flashes amber. Wait for the hub and thermostat to come online.
Make sure your router is powered up and the hub is connected through Ethernet. A solid light on the hub will confirm it is ready.
How to Use the Hive App to Check Connection
Open the Hive app and go to the dashboard:
Check if your device shows under “Devices” If it does not, reboot the app and page. Tap the thermostat to see whether it is in connected or disconnected mode
Manually reconnect using the menu within the Hive app if needed. Disappearance from screen status means that it has lost signal.
Final Thoughts
To finish off discussing this, linking the hive thermostat to your combi boiler could only take seconds once you have become familiar with doing it. When you first do it, there is likely to be a technical issue with it, but that is no reason to believe that your hive home fantasies are shot.
In this guide, we have put everything that you might need to know when you try to reconnect the Hive thermostat to a combi boiler. If this is difficult and the step above does not completely work for you, call a professional.
Frequently Asked Questions
Your Hive thermostat may be disconnected due to several reasons: flat thermostat batteries, Wi-Fi or router issues, switching off the boiler, software updates, or issues with the receiver. To diagnose the issue, check the status light on your Hive receiver. A steady green light means everything is okay, a flashing amber light means there is an issue with the connection, and no light means that it’s switched off or unplugged. Also, make sure that your boiler is on, your router is in good working order, and look at the dashboard of your Hive app to see if your device shows up in “Devices.”
To reconnect your Hive thermostat, follow these steps: Firstly, restart the thermostat by removing the battery, waiting 10 seconds, and replacing the battery. Secondly, put the receiver into pairing mode by holding a button down for a couple of seconds until you see a double flash of amber light. Lastly, open your Hive app, navigate to the menu, select your thermostat device and complete the instructions shown on the screen to complete the pairing. This will re-sync your wireless thermostat, receiver, and boiler.
Status lights on the Hive receiver indicate its status. A continuous green light is all good and operating as it should; do nothing. An amber flashing light means something’s amiss with the connection or the thermostat, which could be due to an out-of-range thermostat, low battery, or hub issues. If it’s absolutely black, look at your boiler and receiver power and ensure that the circuit breaker has not tripped. Test the receiver by keeping the central heating button pressed for five seconds to see if it works.
An entire reset is needed when ordinary reconnection methods don’t work. To reset the thermostat to default, remove the batteries, hold down the button while replacing them, and wait for the pairing status indication. In the case of the hub, unplug it for 30 seconds before plugging it in while holding down the reset pin if available. Use a full reset only as a last resort once you have tried basic troubleshooting like restarting devices, checking cables, and manual pairing through the app. Resetting deletes previous connections and helps in establishing new ones.
If your Hive hub is not responding, restart your router and check your internet connection first. Ensure that the hub is properly plugged in via an Ethernet cable and turned on, a solid light on the hub indicates readiness. In the dashboard of the Hive app, check if your device appears under “Devices”; if not, reset the app and attempt to log in again. You might need to put the hub into pairing mode by unplugging it, waiting 10 seconds, plugging it in again, and then holding down the central heating button on the receiver until it blinks amber. If the device is still “disappearing from the screen,” it has lost connection and may require professional help.
Get Your ECO4 Grant
Simply enter your postal code and answer a few questions, we’ll handle the rest!
Recent Blogs
Share Blog
